Projects NHS: National Booking Service (COVID & Flu) National Booking Service NHS: National Booking Service (COVID & Flu) Integrating combined bookings, multi-person bookings, improving citizen and staff journeys Rail Data Marketplace Rail Data Marketplace Client / Sector: UK rail / transport data ecosystem (multi-organisation)My role: Lead User Research (with hands-on prototyping IG Group – Multiple Projects IG Group Role: UX Researcher / UX Designer (hybrid)Focus: trading platforms (mobile and web), high-frequency decision workflowsStrength: speed + cognitive ergonomics + de-risking Ministry of Justice: UX Research (Discovery, Beta,Live and beyond) Ministry of Justice 1) Send Money to Someone in Prison — Live GDS Assessment (27 Sept 2017) Client / Sector: Gender Pay Gap Reporting Service Gender Pay Gap Reporting Service Client / Sector: Public sector digital service (Gender Pay Gap reporting)My role: UX Research (with Ladbrokes: Desktop and Mobile: Requirements & Iterative Design Multi-Card Payment Interface Client / Sector: Not stated (payments / checkout)My role: UX / Interaction Design (working closely with technical Rushmoor Borough Council: Website Redesign (Discovery to Build) Rushmoor Borough Council Client / Sector: Rushmoor Borough Council — Local governmentMy role: UX Research + IA and Prototyping (Axure)Phase: Premier League 20th Anniversary Campaign Premier League Client / Sector: Premier League — Sports / entertainmentMy role: UX / Interaction Design (collaborating with design to Scottish Parliament: Website Redesign and Petitions Service Scottish Parliament Website Redesign + Petitions Service (Research to IA to Prototype) Client / Sector: Scottish Parliament — Government / Paddy Power Betfair Paddy Power Betfair iOS App Update Validation (Prototype + Unmoderated Testing) Client / Sector: BBC — Media / education (children’s TFL: Freight Planning Service TFL: Freight Planning Service (Requirements gathering, Prototype build and User Testing) Client / Sector: Transport for London — Transport / BBC 500 Words Competition BBC — 500 Words Competition Website (Requirements → Prototype → User Testing) Client / Sector: BBC — Media / education
