Projects

Tate Gallery
Tate Gallery Schools & Teachers Digital Discovery Research Delivered evidence-led recommendations for Tate Gallery, to improve resource findability, strengthen cross-curricular
NHS: National Booking Service (COVID & Flu)
National Booking Service NHS: National Booking Service (COVID & Flu) Integrating combined bookings, multi-person bookings, improving citizen and staff journeys
Rail Data Marketplace
Rail Data Marketplace Client / Sector: UK rail / transport data ecosystem (multi-organisation)My role: Lead User Research (with hands-on prototyping
IG Group – Multiple Projects
IG Group Role: UX Researcher / UX Designer (hybrid)Focus: trading platforms (mobile and web), high-frequency decision workflowsStrength: speed + cognitive ergonomics + de-risking
Ministry of Justice: UX Research (Discovery, Beta,Live and beyond)
Ministry of Justice 1) Send Money to Someone in Prison — Live GDS Assessment (27 Sept 2017) Client / Sector:
Gender Pay Gap Reporting Service
Gender Pay Gap Reporting Service Client / Sector: Public sector digital service (Gender Pay Gap reporting)My role: UX Research (with
Ladbrokes: Desktop and Mobile: Requirements & Iterative Design
Multi-Card Payment Interface Client / Sector: Not stated (payments / checkout)My role: UX / Interaction Design (working closely with technical
HMRC — High-Demand Public Services Research & International Trade Discovery
HMRC High-Demand Public Services Research & International Trade Discovery Client / Sector: HMRC — Government / tax and tradeMy role:
Rushmoor Borough Council: Website Redesign (Discovery to Build)
Rushmoor Borough Council Client / Sector: Rushmoor Borough Council — Local governmentMy role: UX Research + IA and Prototyping (Axure)Phase:
Vodafone McLaren Mercedes — Grand Prix Fan Digital Experience
Vodafone McLaren Mercedes Grand Prix Fan Digital Experience Client / Sector: Vodafone McLaren Mercedes — Motorsport / fan experienceAgency: VML
Premier League 20th Anniversary Campaign
Premier League Client / Sector: Premier League — Sports / entertainmentMy role: UX / Interaction Design (collaborating with design to
Scottish Parliament: Website Redesign and Petitions Service
Scottish Parliament Website Redesign + Petitions Service (Research to IA to Prototype) Client / Sector: Scottish Parliament — Government /
Paddy Power Betfair
Paddy Power Betfair iOS App Update Validation (Prototype + Unmoderated Testing) Client / Sector: BBC — Media / education (children’s
TFL: Freight Planning Service
TFL: Freight Planning Service (Requirements gathering, Prototype build and User Testing) Client / Sector: Transport for London — Transport /
BBC 500 Words Competition
BBC — 500 Words Competition Website (Requirements → Prototype → User Testing) Client / Sector: BBC — Media / education