About

I’m a senior UX researcher and consultant specialising in complex, regulated products. With experience across government digital services and financial trading platforms, I help teams understand their users and de-risk product decisions.

My background in human factors gives me a particular lens on safety-critical design, workflow complexity, and the real-world constraints that shape how people interact with products under pressure.

I work best when embedded with product teams, translating research into actionable recommendations that fit your delivery cadence.

Strengths

  • Regulated environments (finance, justice, healthcare)
  • Complex workflows and multi-stakeholder systems
  • Safety-critical and human factors considerations
  • Evidence-led recommendations that reduce build risk