About
User experience researcher, consultant and architect with 11 years experience within digital with a history of creating strong user experiences enhancing how people engage, interact and communicate.
With an MSc in Ergonomics and Human Factors, I translate research and understanding of user behaviour into practical and engaging experiences as part of cross-functional agile teams.
Some of the clients I have worked with are TFL, Scottish Parliament, Visa, RNLI, Colgate, Microsoft and the BBC as well as substantial experience within financial and government organisations.
User research methodologies:
- Usability testing: remote, lab and contextual
- Card sorting (face-to-face and remote)
- Ethnographic observation, contextual inquiry
- Depth interviews (face-to-face and remote)
- Surveys
- Workshops: facilitating, supporting, participating, ideation and participatory design, data analysis and persona generation, and introducing, reporting, and gaining feedback at various stages of projects normally within an agile environment.
- Expert evaluation: Heuristic evaluation, site reviews, competitor benchmarking, content audits. Google Analytics
Communication methodologies: Executive summaries and detailed reports, personas, scenarios, mental models, experience maps, information architectures - Prototyping: Producing paper and wireframes using Omnigraffle, Sketch and Axure
- Platforms and devices: I have worked with paper, low to high fidelity prototypes, development environments, live sites on mobile, touch screen kiosks, tablets, and desktops, for responsive and traditional sites, mobile and tablet apps.
- Project style and sectors: Lean, agile, and waterfall in finance, retail, travel, public sector, entertainment, not for profit, education
- Research set-up: Managing the set up of various types of research – organising visits, preparing screeners, liaising with recruitment companies acquiring necessary budget, booking of lab space and handling incentives